Confirmation
Confirmation is sent within 10 minutes of booking. Confirmation will contain company phone number, meeting place, meeting time, map and general directions. If you booked through a 3rd party (Viator/TripAdvisor/Get Your Guide, etc.), you will receive a confirmation email directly from that company, and they might not be as detailed as ours. If you are having trouble with their information just call us at 904-599-7391.
Cancellations / Dates changes
- At least 24 hours before tour: Free Date Change or Full Refund
- Cancellations within 24 hours of the tour are considered no-shows, and are not refundable. If your trip was cancelled because of flight cancellations or a medical emergency, please send us an email with documentation and a full refund will be processed even within 24 hours of the tour.
Custom Tours
Custom and group tours fall under another category. Please call directly to arrange the appropriate policies for your group or custom tour at 904-599-7391.
Weather
All tours are held rain or shine. We always recommend checking the weather on the day of your tour! This is Florida, so the chance of rain is high everyday! Carrying a small travel umbrella is always recommended. Closed toe shoes as well in case of puddles on the uneven brick-lined streets of St. Augustine!
Safety
We can help, but ultimately you are responsible for your safety. We recommend closed-toe shoes on all our tours because we will be walking on the uneven brick-lined streets. Please make us aware of all dietary allergies before you join a tour. If you are still unsure about a strict dietary restriction, be sure to ask the brewery/bar/restaurant staff if there is any question at all.
Dietary Restrictions
We can accommodate vegetarian diets on the…
Food Tour
Beer & History
Wine, Cocktail & Food Tour
Dining at Twilight Evening Food Tour
We can accommodate nut-free options on the Not Just a Chocolate Tour.
We cannot accommodate vegan, kosher, dairy allergies, sugar-free, or gluten-free restrictions on any of our tours.
Gratuities
Tours do not include gratuities for the guides. Most guidebooks and American Express suggest 15-20% of the full tour price. Bartender/server gratuities are included in the tour price.
Pets
Pets are not allowed on any of our beer, wine, cocktail, or food tasting tours. Florida law prohibits pets from entering an establishment that serves food or drink. We do offer private history tours, or bar crawls with outside seating, for guests with dogs!
Alcoholic beverages
You must be 21 years or older and be able to prove it with an I.D. to be able to drink alcohol on the tour. If a person is visibly intoxicated before the tour begins, we have the right to deny your entrance onto the tour. During the tour, if a customer disobeys, disrespects, causes any physical or emotional harm to any property, staff, or the group as a whole, their entire group will be removed from the tour. Consumption of alcohol is reserved exclusively for the breweries/taprooms/restaurants. Open containers are strictly prohibited in St. Augustine. If any of these situations occur, no refund will be provided.
3rd party Voucher Cancellations / Date changes
To get a refund from a voucher purchased through a 3rd party, you must contact that seller directly (TripAdvisor/Viator/Get Your Guide). Booking direct, we can always give you the best price! If you have questions about availability feel free to contact us at 904-599-7391.