Terms & Conditions

Confirmation is sent immediately after booking and includes your meeting location, tour start time, and our recommended parking options. You do not need to print or present your confirmation at check-in.

Cancellations / Date Changes

Cancellations made 24 hours or more before the scheduled tour start time are eligible for a full refund.

Guests may reschedule their tour up to 4 hours before the tour begins, subject to availability and only for a date when the same tour is already scheduled to operate.

Reschedule requests made within 4 hours of the tour start time, including last-minute phone calls or messages, cannot be accommodated. At that point, guides are already on-site and prepared to operate the tour. The tour is considered used and is non-refundable and non-reschedulable.

Tickets are fully transferable. If you are unable to attend, you may send someone in your place. Please provide them with the first and last name on the booking.

Exceptions may be made for documented flight cancellations or medical emergencies. Please email us with supporting documentation, and we will review the circumstances even if the request falls within our standard 24-hour cancellation period.

For changes or cancellations, please call (904) 599-7391 or email hello@staexp.com.

Late Arrivals & No-Shows

Please arrive early and allow plenty of time for parking. Parking in historic St. Augustine can be challenging, particularly on weekends, holidays, and during special events. Arriving in town just a few minutes before your scheduled tour is not enough time to park and reach the meeting location.

Our tours begin on time. If you are running late for a culinary tour, please keep your guide updated using the contact information provided the morning of your tour. If possible, your guide will let you know whether the group is still at the first stop or provide a location where you may be able to rejoin the tour in progress.

Our St. Augustine Historic Walking Tour must depart on time and guides are unable to monitor their phones once the tour begins. If you are running late, please contact our office at (904) 599-7391.

We will always do our best to help late-arriving guests join their tour when reasonably possible, but we cannot guarantee that a tour can be held, delayed, or rejoined after departure. Late arrivals and no-shows are not eligible for refunds or rescheduling.

Custom & Private Tours

We offer private experiences for groups of all sizes, whether you’re planning a corporate outing, bachelorette party, conference, religious pilgrimage, school group, family gathering, birthday celebration, or simply want a tour guide all to yourselves.

We can customize the experience based on your group size, interests, schedule, and occasion. If you’re interested in a private tour or are planning for a group larger than 8 guests, please give us a call at (904) 599-7391 or use our Contact Us page and we’ll be happy to discuss the options.

Custom and private tours may be canceled for a refund up to 24 hours before the scheduled start time, less the non-refundable deposit. Cancellations within 24 hours are non-refundable. Gratuity for custom and private tours is automatically added at the time of booking.

Tour Routes, Stops & Tastings

Tour routes, stops, participating establishments, food and beverage selections, and the order of the experience are subject to change based on availability, closures, special events, weather, or other circumstances. Any substitutions will be made with the goal of providing an experience comparable to the tour originally booked.

Weather

Tours operate rain or shine. We recommend checking the forecast on the day of your tour and coming prepared for Florida’s frequently changing weather. A small travel umbrella is always a good idea!

In the event we determine that weather or other conditions make it unsafe to operate a tour, guests will be offered the option to reschedule or receive a full refund.

Safety

While our guides will always do their best to provide a safe and enjoyable experience, guests are ultimately responsible for their own safety and personal belongings while participating in a tour.

We recommend sneakers, flats, or comfortable walking shoes, as many areas of historic St. Augustine have uneven brick streets, curbs, and sidewalks.

Please make us aware of all food allergies and dietary restrictions when booking. If you have a severe allergy or are unsure whether a particular tasting is appropriate for you, please inform your guide before consuming it so they can confirm ingredients with our restaurant and hospitality partners.

Dietary Restrictions

• Vegetarian options are available. Please choose this preference at the time of booking and remind your guide at the start of the tour.

• Guests with other dietary restrictions or food allergies are welcome to join but should expect a more limited selection of tastings. While we do our best to accommodate dietary needs, substitutions are not always possible, and we cannot guarantee that participating kitchens are free from allergens or cross-contact.

Gratuities

Gratuities on our regularly scheduled public tours are never required, but are always appreciated if you enjoyed your experience. Guests who wish to tip their guide may do so during the tour or add a gratuity when booking.

Pets & Service Animals

Well-behaved pet dogs may join the St. Augustine Historic Walking Tour with advance approval and require a paid ticket. They are not permitted inside the religious shrine visited on select departures and must remain in the courtyard with a member of the guest’s party. Pets and emotional support animals are not permitted on culinary tours due to restaurant health regulations. Service animals as defined by the ADA are permitted on all tours in accordance with applicable law and do not require a ticket.

Alcoholic Beverages

Guests must be 21 years of age or older and present valid identification to consume alcohol during our tours.

We reserve the right to refuse participation or alcohol service to anyone who appears intoxicated or whose behavior may create an unsafe or disruptive experience. Guests who behave in a threatening, abusive, destructive, or excessively disruptive manner may be removed from the tour at the guide’s discretion. Depending on the circumstances, other members of their party may also be asked to leave.

Alcohol included with our tours must be consumed at the participating licensed establishments and may not be carried between stops. Guests removed from a tour for intoxication, unsafe conduct, or disruptive behavior are not eligible for a refund.

Mobility & Accessibility

We can accommodate guests using wheelchairs, mobility scooters, and other mobility aids. Guests are encouraged to notify us in advance so we can plan an appropriate route and avoid stairs whenever possible.Please be aware that our tours take place throughout historic St. Augustine, where some streets have uneven brick surfaces, limited or no sidewalks, curbs, and other features inherent to the historic district. Guests and their mobility equipment should be prepared to safely navigate these conditions.